Dear Shelly, We hope you are doing well. We are writing to inform you that there is a pending delivery insurance fee of $399 that must be paid before your delivery can be completed. This insurance fee is a standard requirement during the delivery process. It serves as a temporary security deposit to ensure the safe handling and successful transportation of your package throughout transit. Please note that the entire $399 insurance fee is fully refundable upon successful delivery of your package. Once your delivery has been completed and confirmed, the full amount will be refunded to you without any deductions. Kindly arrange for the payment of the pending insurance fee at your earliest convenience so we can proceed with the final stage of your delivery. If you have any questions or require further clarification, please feel free to contact us. Thank you for your cooperation. Sincerely, Prime Line Delivery Agency